top of page

Daten/Privacy

AGB/Terms

4n

Privacy policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

​

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

​

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

​

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

​

Cookies and other tracking tools

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions.

Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout

​

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at office@phornano.com or send us mail to: Phornano Holding GmbH, Kleinengersdorferstrasse 24, 2100 Korneuburg, Austria

​

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

​

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at office@phornano.com or send us mail to: Phornano Holding GmbH, Kleinengersdorferstrasse 24, 2100 Korneuburg, Austria.

​

 

Datenschutzerklärung

Der Schutz Ihrer persönlichen Daten ist uns ein besonderes Anliegen. Wir verarbeiten Ihre Daten daher ausschließlich auf Grundlage der gesetzlichen Bestimmungen (DSGVO, TKG 2003). In diesen Datenschutzinformationen informieren wir Sie über die wichtigsten Aspekte der Datenverarbeitung im Rahmen unserer Website.

​

Kontakt mit uns

Wenn Sie per Formular auf der Website oder per E-Mail Kontakt mit uns aufnehmen, werden Ihre angegebenen Daten zwecks Bearbeitung der Anfrage und für den Fall von Anschlussfragen 26 Monate bei uns gespeichert. Diese Daten geben wir nicht ohne Ihre Einwilligung weiter. 

​

Datenspeicherung

Wir weisen darauf hin, dass zum Zweck des einfacheren Einkaufsvorganges und zur späteren Vertragsabwicklung vom Webshop-Betreiber im Rahmen von Cookies die IP-Daten des Anschlussinhabers gespeichert werden, ebenso wie Name und Anschrift des Käufers.

Darüber hinaus werden zum Zweck der Vertragsabwicklung folgende Daten auch bei uns gespeichert: Name, Anschrift (incl. Telefon, email und URL) Ihres Unternehmens. Die von Ihnen bereit gestellten Daten sind zur Vertragserfüllung bzw zur Durchführung vorvertraglicher Maßnahmen erforderlich. Ohne diese Daten können wir den Vertrag mit Ihnen nicht abschließen. Eine Datenübermittlung an Dritte erfolgt nicht, mit Ausnahme der Übermittlung der Kreditkartendaten an die abwickelnden Bankinstitute / Zahlungsdienstleister zum Zwecke der Abbuchung des Einkaufspreises, an das von uns beauftragte Transportunternehmen/Versandunternehmen zur Zustellung der Ware sowie an unseren Steuerberater zur Erfüllung unserer steuerrechtlichen Verpflichtungen.

Nach Abbruch des Einkaufsvorganges werden die bei uns gespeicherten Daten gelöscht. Im Falle eines Vertragsabschlusses werden sämtliche Daten aus dem Vertragsverhältnis bis zum Ablauf der steuerrechtlichen Aufbewahrungsfrist (7 Jahre) gespeichert.  

Die Daten Name, Anschrift, gekaufte Waren und Kaufdatum werden darüber hinaus gehend bis zum Ablauf der Produkthaftung (10 Jahre) gespeichert.  Die Datenverarbeitung erfolgt auf Basis der gesetzlichen Bestimmungen des § 96 Abs 3 TKG sowie des Art 6 Abs 1 lit a (Einwilligung) und/oder lit b (notwendig zur Vertragserfüllung) der DSGVO. 

​

Cookies

Unsere Website verwendet so genannte Cookies. Dabei handelt es sich um kleine Textdateien, die mit Hilfe des Browsers auf Ihrem Endgerät abgelegt werden. Sie richten keinen Schaden an.

Wir nutzen Cookies dazu, unser Angebot nutzerfreundlich zu gestalten. Einige Cookies bleiben auf Ihrem Endgerät gespeichert, bis Sie diese löschen. Sie ermöglichen es uns, Ihren Browser beim nächsten Besuch wiederzuerkennen.

Wenn Sie dies nicht wünschen, so können Sie Ihren Browser so einrichten, dass er Sie über das Setzen von Cookies informiert und Sie dies nur im Einzelfall erlauben.

Bei der Deaktivierung von Cookies kann die Funktionalität unserer Website eingeschränkt sein.

​

Web-Analyse

Unsere Website verwendet Funktionen des Webanalysedienstes Google Analytics, Goolge, Inc, USA. Dazu werden Cookies verwendet, die eine Analyse der Benutzung der Website durch Ihre Benutzer ermöglicht. Die dadurch erzeugten Informationen werden auf den Server des Anbieters übertragen und dort gespeichert.

Sie können dies verhindern, indem Sie Ihren Browser so einrichten, dass keine Cookies gespeichert werden.

Wir haben mit dem Anbieter einen entsprechenden Vertrag zur Auftragsdatenverarbeitung abgeschlossen.

Ihre IP-Adresse wird erfasst, aber umgehend (z.B. durch Löschung der letzten 8 Bit)pseudonymisiert. Dadurch ist nur mehr eine grobe Lokalisierung möglich.

Die Beziehung zum Webanalyseanbieter basiert auf Standardvertragsklauseln/einem Angemessenheitsbeschluss der Europäischen Komission (z.B. im Fall der USA: „Privacy Shield“).

Die Datenverarbeitung erfolgt auf Basis der gesetzlichen Bestimmungen des § 96 Abs 3 TKG sowie des Art 6 Abs 1 lit a (Einwilligung) und/oder f (berechtigtes Interesse) der DSGVO.

Unser Anliegen im Sinne der DSGVO (berechtigtes Interesse) ist die Verbesserung unseres Angebotes und unseres Webauftritts. Da uns die Privatsphäre unserer Nutzer wichtig ist, werden die Nutzerdaten pseudonymisiert.

Die Nutzerdaten werden für die Dauer von 26 Monaten aufbewahrt. 

​

Newsletter

Sie haben die Möglichkeit, über unsere Website unseren Newsletter zu abonnieren. Hierfür benötigen wir Ihre E-Mail-Adresse und ihre Erklärung, dass Sie mit dem Bezug des Newsletters einverstanden sind.

Das Abo des Newsletters können Sie jederzeit stornieren. Senden Sie Ihre Stornierung bitte an folgende E-Mail-Adresse: office@phornano.com. Wir löschen anschließend umgehend Ihre Daten im Zusammenhang mit dem Newsletter-Versand.

​

Ihre Rechte

Ihnen stehen grundsätzlich die Rechte auf Auskunft, Berichtigung, Löschung, Einschränkung, Datenübertragbarkeit, Widerruf und Widerspruch zu. Wenn Sie glauben, dass die Verarbeitung Ihrer Daten gegen das Datenschutzrecht verstößt oder Ihre datenschutzrechtlichen Ansprüche sonst in einer Weise verletzt worden sind, können Sie sich bei der Aufsichtsbehörde beschweren. In Österreich ist dies die Datenschutzbehörde.

 

Sie erreichen uns unter folgenden Kontaktdaten:

PHORNANO Holding GmbH

Kleinengersorferstr. 24,

2100 Korneuburg, Austria

office@phornano.com

+43 660 323 0447

​

​

​

​

AGB /

GENERAL CONDITIONS OF SALE FOR THE SUPPLY OF PRODUCTS AND SERVICES

  1. These General Conditions of Sale apply to all contracts concluded between PHORNANO holding GmbH ("Seller") and any buyer ("Buyer"), each of them "Party" and together "Parties", e.g. regarding the supply of products and/or services ("Scope of Supply"). Any general purchase conditions of Buyer are not applicable, even if their application has not been excluded explicitly. Any modifications of or deviations from these General Conditions of Sale must be agreed in writing.

  2. The Scope of Supply is fully and exclusively described in Seller’s offer ("Offer").

  3. All prices are valid Ex Works (EXW) Kleinengersdorfer Strasse 24, 2100 Korneuburg, Austria based on the Incoterms applicable at the time of conclusion of the contract, excluding packing and loading, unless explicitly agreed otherwise.

  4. All payments to Seller shall be made in accordance with the agreed terms of payment. All amounts due shall be transferred to Seller by teletransmission or SWIFT to Seller’s bank. Buyer shall be deemed to have performed his/her payment obligations when the respective sums have been received in full by Seller’s bank in EUR in time. If not otherwise agreed, all payments shall fully be made in advance.

  5. In case of payment by documentary credit (L/C), Buyer shall arrange for irrevocable L/C, and subject to Seller’s instructions and the Uniform Customs and Practice for Documentary Credits published by the International Chamber of Commerce as in force at the date of conclusion of the contract.

  6. In case of late payment, Buyer shall pay the statutory interest

  7. All banking charges and any kind of statutory taxes, fees, duties and other charges out of or in connection with any contract concluded between Seller and Buyer shall be borne by Buyer.

  8. All Scope of Supply shall remain Seller’s property until the agreed price has unconditionally and fully been paid by Buyer.

  9. The risk of damage, loss, failure or late delivery passes from Seller to Buyer in accordance with the Incoterm Ex Works (EXW) Kleinengersdorfer Strasse 24, 2100 Korneuburg, Austria in force at the date of the conclusion of the contract, except when agreed otherwise in writing.

  10. f the Scope of Supply is to be inspected before delivery in Seller’s workshop, the costs which occur at Seller’s workshop will be borne by Seller, all other costs by Buyer. In case the inspection includes measurements which cannot be performed with the Seller's standard equipment in the workshop or in a standard timeframe, the additional costs will be borne by the Buyer. The Seller claims the right to decide which equipment is considered standard equipment, or which timeframe is considered standard.

  11. Unless explicitly agreed otherwise, delivery dates and deadlines are always considered to be approximate.

  12. Seller warrants ("Gewährleistung") only for those characteristics of the Scope of Supply which are described in the Offer. Therefore, for example any information and data contained in general product documentations, whether in electronic or other form, are not binding. Furthermore, Seller does not warrant for any feasibility and/or profitability and/or success. The warranty period is twelve months from the date of delivery if not agreed otherwise by the Parties. Seller is free to choose the warranty remedy ("Gewährleistungsbehelf"). Buyer loses any and all warranty and any and all other claim whenever persons not trained and certified by Seller provide any services, e.g. after sales or warranty service regarding the Scope of Supply. This also applies to the packing or unpacking of the Scope of Supply.

  13. Excluded from warranty are parts of wear and tear as well as defects and damages caused by careless or improper handling or use of the Scope of Supply by Buyer. Warranty is also excluded in case Buyer has used any kind of products not intended or designed for the use in combination with the Scope of Supply.

  14. Obvious defects must be reported to Seller in writing within seven (7) days upon delivery. Hidden defects which appear within the warranty period must be notified in writing to Seller within seven (7) days after their discovery. In case such report is not submitted (in time), Buyer loses any and all claims out of or in connection with the respective defect.

  15. It is Buyer’s obligation to verify the compliance of the Scope of Supply with the local requirements and Buyer shall hold Seller fully harmless in case Seller is confronted with any third party claim due to such non-compliance and/or any other behaviour of Buyer. With the exception of the latter, no Party shall be liable to the other Party with the exception of cases of very gross negligence ("krass grobe Fahrlässigkeit") or intent ("Vorsatz"). Furthermore, no Party shall be liable to the other Party for any kind of direct or indirect losses of economic or non-economic profits, loss of production, incidental or consequential damages etc. Seller’s liability shall in no event exceed 100% of the total contract price. Any kind of services, e.g. repairs, will be provided by Seller under exclusion of any liability, e.g. for any kind of success as well as for damages of whatever nature.

  16. Buyer is obliged to obtain insurance coverage to cover all damages/liabilities associated with the delivery, storage and installation of the Scope of Supply, including start up and performance testing, if not explicitly agreed otherwise in writing.

  17. Either Party shall be entitled to suspend performance of its obligations under the contract to the extent that such performance in whole or in part, temporarily or not, is impeded due to circumstances beyond its control, with the exception of payment obligations. Thus, such Party is entitled to invoke force majeure, in particular but not limited to, in case of extreme weather conditions, natural catastrophe, warfare, fire, strikes, transport and supply interruptions, etc. The Party claiming to be affected by force majeure, as described above, shall notify the other Party in writing without delay about the intervention and the cessation of such circumstances. Such information shall be confirmed by the Austrian Chamber of Commerce or by the Austrian Embassy. In case such force majeure in whole or in part exceeds a period of six (6) months, each Party shall be entitled to prematurely terminate the contract.

  18. Seller shall be entitled to suspend any of its performances in case Buyer does not comply or is late in complying with any of his/her contractual obligations.

  19. For the duration of the contract and a further period of two years, the parties undertake to treat all information e.g. documents, specifications, data and knowledge, whether technical or commercial, out of, related to or in connection with the contract which is made accessible or becomes known to them out of or in connection with the latter strictly confidential, to use this information exclusively for the purpose as provided for, and not to make this information accessible to any unauthorized third party.

  20. In case of dissolution or liquidation, bankruptcy, involuntary reorganization, change in the capital ownership and/or management control of Buyer, Seller shall be entitled to - immediately or by granting a grace period - terminate or withdraw from the contract.

  21. In case the contract is terminated for whatever reason, e.g. also in case of force majeure, Buyer shall – irrespective of any other claim Seller might have – be obliged to effect payment for all parts of the Scope of Supply already prepared and/or processed and/or manufactured and/or in process of being manufactured or already accomplished as well as for any related expenses of Seller.

  22. The contract shall be governed by the substantive laws of Austria, with the exclusion of any conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). In case Buyer has its seat within the EU, any disputes out of or in connection with any contract between Seller and Buyer shall be resolved by the state court competent for Seller’s seat; in all other cases they shall be settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators in accordance with the said Rules. The place of arbitration shall be Vienna and the language of arbitration shall be English. 

​

bottom of page